Privacy Policy
https://adalah.group (our Site) is provided by ADALAH, a trading name of ADDALA Business Services, a commercial entity registered within the Kingdom of Saudi Arabia under the number 1010699273, with its official headquarters located at 12443, Saudi Arabia (‘we’, ‘our’ or ‘us’). We are the controller of personal data obtained via our Site, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our Site.
We will only collect personal data that is relevant and essential for us to be able to provide our Site, and to enable your use of our Site
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the Personal Data Protection Law (PDPL). We will always treat your personal data with the utmost respect and never sell share it with other organisations outside of the Kingdom of Saudi Arabia, unless you reside outside of the Kingdom of Saudi Arabia and are subject to a different legal and regulatory regime.
Given the nature of our Site, we do not expect to collect the personal data of anyone under 13 years old. If you are aware that any personal data of anyone under 13 years old has been shared with our Site please let us know so that we can delete that data.
What this policy applies to
This privacy policy relates to your use of our Site only.
Throughout our Site we may link to other Sites owned and operated by certain trusted third parties. Those third party Sites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to those third party Sites, please consult their privacy policies as appropriate.
Personal data we collect about you
The personal data we collect about you depends on the particular activities carried out through our Site. We will collect and use the following personal data about you:
- your name, address and contact information, including email address and telephone number and company details
- information to check and verify your identity, e.g. date of birth
- your gender, if you choose to give this to us
- your billing information, transaction and payment card or other payment method information
- details of any information, feedback or other matters you give to us by phone, email, post or via social media
- your activities on, and use of, our Site
You will be asked to provide your personal data to enable us to provide you with our services. We will only collect personal data relating to your activities on, and use of, our Site when you visit our Site.
How your personal data is collected
We collect personal data from you:
- directly, when you enter or send us information, and
- indirectly, such as your browsing activity while on our Site; How and why we use your personal data
Under data protection law, we can only use your personal data if we have a proper reason, e.g.:
- where you have given consent
- to comply with our legal and regulatory obligations
- for the performance of a contract with you or to take steps at your request before entering into a contract, or
- for our legitimate interests
A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests.
The table below explains what we use your personal data for and why.
| What we use your personal data for | Our reasons |
| Creating and managing your account with us | To perform our contract with you or to take steps at your request before entering into a contract |
| Providing services to you | To perform our contract with you or to take steps at your request before entering into a contract |
| Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us | To comply with our legal and regulatory obligations |
| Enforcing legal rights or defend or undertake legal proceedings | Depending on the circumstances: —to comply with our legal and regulatory obligations —in other cases, for our legitimate interests, ie to protect our business, interests and rights |
| Protecting the security of systems and data used to provide the services | To comply with our legal and regulatory obligations We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, ie to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us |
| Statistical analysis to help us understand our customer base | For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price |
| Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business | To comply with our legal and regulatory obligations |
| To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency In such cases information will be anonymised where possible and only shared where necessary | Depending on the circumstances: —to comply with our legal and regulatory obligations —in other cases, for our legitimate interests, ie to protect, realise or grow the value in our business and assets |
How and why we use your personal data
Special category personal data
Certain personal data we collect is treated as a special category to which we will treat with additional protections and we shall only collect, use, and store this type of personal data where we have your consent to do so, or, where we have a legal or regulatory obligation to do so
Sharing persona data
See ‘Who we share your personal data with’ for further information on the steps we will take to protect your personal data where we need to share it with others.
Marketing
We will use your personal data to send you updates (by email, text message, telephone or post) about our services, including exclusive offers, promotions or new services.
We have a legitimate interest in using your personal data for marketing purposes. This means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by emailing us at enquiries@adalah.group
Who we share your personal data with
We routinely share personal data with:
- third parties we use to help deliver our services to you, e.g. payment service providers, warehouses and delivery companies
- other third parties we use to help us run our business, e.g. our Site hosts and Site analytics providers
- our banks
We only allow those organisations to handle your personal data if we are satisfied they take appropriate measures to protect your personal data.We also impose contractual obligations on them to ensure they can only use your personal data to provide services to us and to you.
We occasionally also share personal data with:
- our external auditors, e.g. in relation to the audit of our accounts, in which case the recipient of the information will be bound by confidentiality obligations
- our professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations
- law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations
- other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations
How long your personal data will be kept
We will not keep your personal data for longer than we need it for the purpose for which it is used.
Keeping your personal data secure
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine need to access it.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to complain
Please contact us by email at enquiries@adalah.group if you have any queries or concerns about our use of your personal data. We hope we will be able to resolve any issues you may have.
Changes to this privacy policy
We may change this privacy policy from time to time. Please ensure that you check our Site regularly to check for any changes. If we make any changes that have a negative impact on your rights under the PDPL, we will notify you using the contact details that we hold for you.
How to contact us
You can contact us by post or email if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact email is: enquiries@adalah.group
Do you need extra help?
If you would like this policy in another format (for example audio, large print, braille) please contact us using the contact details set out above.
